US Domestic Shipping

We appreciate your patience. Our fragrances are made in small-batches in our Los Angeles studio, where we blend, bottle, and package each order with care. We generally process orders within 3 business days (Monday-Friday). Shipping times are typically 5 business days once an order ships from our studio. Please allow up to a 7-10 days for your order to arrive after you place it. You will receive an email confirmation from us when your order ships that will include your tracking information.

International Shipping

Returns

It is our policy to accept returns for defective or damaged products only.

In compliance with EU Consumer Rights Directive, perfumes fall under the category of sealed cosmetic and hygiene products that cannot be returned once opened. For this reason, all sales are final.

If your product arrived damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Please send an email to: contact@noussommestousdesmonstres.com to inform us of the problem, with:

Your order number
Photos of the damaged or incorrect item
A description of the issue

We will review your request and arrange a replacement or refund if applicable.